Runic Data

AcquisitionAI delivers a specialized platform using generative AI to automate inbound call handling for the healthcare and senior living sectors. The service is designed to manage communications from potential residents and their families, ensuring that every call is answered 24/7 without the need for a large team of human agents.

The platform's AI voice agents are built to sound natural and human-like, capable of holding empathetic and informative conversations in multiple languages. Key features include seamless transfer to a human agent when necessary, HIPAA compliance to ensure all personally identifiable information is secure, and customizable guardrails to keep conversations on-brand and accurate. The system can be configured with a facility's specific knowledge base and data sources to provide tailored responses regarding services, pricing, and availability. It is specifically trained for various levels of care, including skilled nursing, continuing care retirement communities (CCRC), and memory care facilities.

AcquisitionAI aims to improve operational efficiency for care providers by handling routine inquiries, which allows staff to focus on patient care. By ensuring no call is missed, the platform helps facilities enhance communication and potentially increase occupancy rates. The business model involves integrating the platform with a client's existing systems, connecting their data, configuring the AI agents to their specific needs, and then deploying the solution with enterprise-grade security.

Keywords: AI voice agent, healthcare call automation, senior living communication, generative AI, patient engagement, inbound call handling, HIPAA compliant AI, skilled nursing facilities, multilingual AI support, automated call routing, care facility communication, AI call center, healthcare administration, patient support automation, CCRC communication, memory care support, healthcare operational efficiency, 24/7 automated support, lead management senior care, AI-powered communication.