Rimini Street

Rimini Street, Inc. (Nasdaq: RMNI) operates as a global provider of end-to-end enterprise software support and services, positioning itself as a significant alternative to the original software vendors. Founded in September 2005 by Seth Ravin, the company was established to redefine enterprise software support by offering a more cost-effective and responsive model. Ravin, an industry veteran with executive experience at PeopleSoft and SAP, identified an opportunity to serve clients who were not benefiting from the vendors' standard, often expensive, support contracts which frequently necessitated costly and disruptive upgrades. His background, which includes co-founding and leading a company later acquired by SAP, provided him with deep insights into the enterprise software support market.

The company's business model is centered on providing third-party support for a wide range of enterprise software from vendors like Oracle, SAP, VMware, Microsoft, and Salesforce. Revenue is generated primarily through subscription-based contracts, creating a recurring revenue stream. Rimini Street's core value proposition is to offer support at a significant discount, often around 50% less than the vendor's fees, while providing a more comprehensive service that includes support for customizations at no extra charge. This approach allows clients to extend the lifespan of their existing, stable software installations for many years, freeing up budget and resources from mandatory upgrades to be reallocated toward other strategic initiatives. The company serves a diverse client base, including Fortune 500 and Global 100 companies, mid-market enterprises, and public sector organizations across various industries such as retail, manufacturing, and financial services.

Rimini Street's service portfolio is comprehensive, designed to help clients run, manage, support, customize, connect, protect, and optimize their enterprise software environments. A key offering is Rimini ONE™, an end-to-end solution that can outsource the entire support and management of a company's software stack. The company guarantees ultra-responsive service, with an industry-leading SLA of a 10-minute response time for critical Priority 1 cases. A significant milestone in the company's history was its public listing on Nasdaq in October 2017, which was achieved through a merger with a special purpose acquisition company (SPAC), GP Investments Acquisition Corp., rather than a traditional IPO. The company's journey has also been marked by a lengthy and complex legal battle with Oracle, initiated in 2010, concerning copyright infringement. While early rulings found that Rimini Street had infringed on copyrights, subsequent appeals and a final settlement have brought clarity to the legal boundaries of third-party support, ultimately validating the model when operated within specific license constraints.

Keywords: third-party software support, enterprise software services, Oracle support, SAP support, VMware support, managed services, IT cost savings, application management services, database support, enterprise resource planning, ERP support, software maintenance, technology cost optimization, license advisory, Rimini ONE, Seth Ravin, mission-critical support, global tax legal and regulatory updates, IT roadmap strategy, software interoperability, professional services for enterprise software, application customization support, hybrid IT support, legacy system support