PatientPartner

PatientPartner, founded in 2017 by childhood friends George Kramb and Patrick Frank, operates a health-tech platform designed to enhance the patient experience by connecting individuals with mentors who have undergone similar medical journeys. The company was born from the co-founders' personal experiences; Kramb witnessed patient anxiety firsthand while working as a medical device representative, and Frank supported his mother through a serious heart condition. Kramb's background in the medical field, where he spent years in operating rooms, highlighted a significant gap in patient support and education. Frank brought complementary experience in developing consumer technologies across various sectors. This combination of perspectives led to the creation of PatientPartner, initially known as Rightdevice, Inc., to humanize healthcare by fostering a network of shared experiences.

The company's business model is centered on partnerships with pharmaceutical manufacturers, medical device companies, and clinical research organizations (CROs). These enterprise clients utilize PatientPartner's HIPAA-compliant platform to improve patient engagement, treatment adherence, and clinical trial recruitment and retention. Revenue is generated by providing these healthcare industry clients with technology-driven solutions that offer a personalized experience for patients. The platform features AI-powered matching to connect patients with relevant mentors in real-time, addressing fears and uncertainties that often lead to treatment hesitation. For its partners, the service has demonstrated a significant impact, reportedly leading to a 68% increase in treatment starts and a 29% improvement in adherence over six months.

PatientPartner's core service is its scalable mentorship software, which facilitates peer-to-peer connections to transform patient hesitation into confidence. The platform provides actionable, data-driven insights into patient concerns and engagement trends while integrating with existing client workflows and CRM systems. The company has facilitated tens of thousands of mentor sessions with a growing network of over 500 mentors covering more than 150 disease states. In September 2024, the San Diego-based startup announced it had raised $7 million in a seed funding round co-led by LionBird and FCA Venture Partners, with participation from Alethea Capital, to further expand its platform.

Keywords: patient engagement, health-tech, patient mentorship, peer-to-peer healthcare, pharmaceutical services, medical device support, clinical trial recruitment, patient adherence, digital health platform, patient support programs, healthcare technology, patient experience, CRO services, HIPAA-compliant, healthcare data analytics, treatment adoption, patient advocacy, George Kramb, Patrick Frank, pharma marketing