Returnado
Returnado is an innovative approach to handling discontent online, we standardize returns and optimize towards re-conversion.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor investor investor investor | €0.0 | round |
| investor | €0.0 | round | |
N/A | Acquisition | ||
| Total Funding | 000k | ||
| EUR | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | 3526 % | 51 % | 141 % | 42 % | 9 % | 86 % | 11 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % EBITDA margin | (19 %) | (97 %) | (8 %) | (101 %) | - | - | - |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | (80 %) | (204 %) | (53 %) | (135 %) | (99 %) | (6 %) | (5 %) |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
Source: Company filings or news article
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Returnado, a Swedish startup founded in 2016 by CEO Haider Abdo, operates within the reverse e-commerce sector, providing a B2B SaaS solution for online merchants. Abdo, a serial entrepreneur, identified a gap in the market to improve the often-neglected returns process. The company's initial growth was supported by Wellstreet, its first investor, which backed the firm pre-product and remained involved until 2021. By that time, Returnado had matured into a scaleup and was acquired by two American private equity firms as part of a merger with the market leader, nShift, and now operates as nShift Return.
The company's business model is centered on a licensing fee for its cloud-based, modular platform. It serves e-commerce retailers, from fashion brands like Helly Hansen and ASKET to home furnishing companies such as Royal Design, by transforming their returns process from a cost center into a strategic advantage. The core of Returnado's value proposition is reconversion; the platform facilitates exchanges and store credit offers, successfully reconverting over 30% of returns into new sales, thereby retaining revenue for its clients.
The platform provides a comprehensive suite of tools for managing the entire reverse logistics workflow. For consumers, it offers a simplified, self-service portal for registering returns and tracking their status. For retailers, a built-in administration hub allows staff to manage all aspects of the return, from handling complaints and issuing refunds to dispatching exchange items. The system includes an analytics dashboard that provides insights into customer behavior and product performance, as well as a logistics dashboard for real-time shipment tracking. A key feature is the "Rescue Platform," which enables brands to accept returns long after the initial purchase period, promoting a circular economy by facilitating the resale, remanufacture, or recycling of used items in exchange for consumer vouchers.
Keywords: reverse e-commerce, returns management, B2B SaaS, e-commerce solutions, return optimization, reconversion, customer retention, circular economy, retail technology, logistics management, returns platform, sustainable retail, online retail, product returns, exchange management, reverse logistics, e-commerce returns, retail software, nShift, Haider Abdo