Return Helper

Return Helper, established in Hong Kong in 2019 by co-founders Roy Wan (CEO) and Paco Wong (CTO), provides a data-driven, end-to-end returns management solution for cross-border e-commerce retailers. Roy Wan's nearly decade-long experience in the e-commerce sector prior to founding the company highlighted the significant challenges and high costs associated with international returns, which directly informed the company's mission. The firm operates on a pay-as-you-go business model, generating revenue from the difference between the fees charged to clients and the costs paid to its logistics and warehouse partners.

The company's core offering is a platform designed to simplify and optimize the reverse logistics process for online sellers on major platforms like Amazon, Shopify, and eBay. This is achieved through a network of over 15 warehouses across the U.S., Europe, Asia, and Australia, allowing customers of online retailers to return items to a local address. Upon arrival at a warehouse, each returned item is inspected and photographed within 24 hours, with the status updated on the seller's dashboard. Sellers can then decide whether to have the items resold, consolidated and shipped back, recycled, or liquidated, a process that can save them up to 50% on costs compared to traditional international return methods.

To further streamline operations, Return Helper offers a customizable, multi-language returns portal that integrates with a merchant's online store. The company is also developing AI-powered features, including return analysis tools and a carbon footprint calculator, to provide retailers with more cost-effective and sustainable options for managing returns. This focus on sustainability is central to their strategy, with a goal to have over 70% of returned products resold or recycled locally to minimize waste and carbon emissions. Since its inception, the company has processed over 600,000 returns and serves more than 700 monthly active clients, including notable brands like Casetify and Cupshe.

Keywords: cross-border returns, e-commerce logistics, reverse logistics, returns management, Shopify returns, Amazon FBA returns, international shipping, warehouse network, returns optimization, e-commerce fulfillment, sustainable logistics, return automation, multi-channel retail, ReCommerce, logistics software, product inspection, return processing, relabeling services, inventory liquidation, global e-commerce solutions, freight forwarding, customs clearance, last-mile delivery, return portal