Recustomer
E-commerce post-purchase experience and returns automation platform.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor investor investor investor investor investor investor investor investor | €0.0 | round | |
* | N/A | Early VC | |
| Total Funding | 000k | ||
Recustomer Inc. operates a comprehensive platform for e-commerce businesses designed to enhance the post-purchase customer experience. The company, led by co-representatives Yasuhiro Shibata and Shota Tsujino, focuses on turning potentially negative customer touchpoints, such as returns and cancellations, into opportunities for retention and revenue growth.
The platform's core services automate and streamline post-purchase processes. These services include "Recustomer Return & Cancel" for managing returns, exchanges, and order cancellations; "Recustomer Tracking" for shipment tracking and delivery notifications; and "Recustomer Try-at-Home," which allows customers to try products before purchasing. By automating these workflows, Recustomer helps e-commerce operators reduce operational costs, improve efficiency, and enhance customer satisfaction. For consumers, the platform offers a more convenient and stress-free experience, simplifying the process of returns, exchanges, and staying informed about their order status.
Recustomer's business model is primarily B2B SaaS, serving a wide range of e-commerce clients from fashion and apparel to food, beverages, and electronics. The platform is engineered to integrate with major e-commerce carts like Shopify, enabling features such as one-click checkout to improve conversion rates. A key feature is its ability to convert refund requests into repurchases, thereby retaining revenue for merchants. The company has successfully raised significant capital to fuel its growth, including a Series A funding round of approximately 500 million JPY, bringing its total funding to 860 million JPY. These funds are allocated towards product development, strengthening the engineering and sales teams, and enhancing security to cater to larger enterprise clients.
Keywords: post-purchase experience, e-commerce automation, returns management, exchange automation, order cancellation, shipment tracking, try-before-you-buy, customer retention, e-commerce SaaS, Shopify integration, customer journey, reverse logistics, customer satisfaction, revenue retention, one-click checkout, B2B SaaS, delivery notification, returns marketing, e-commerce platform, customer experience management