Reclamador.es

Reclamador.es is a Spanish online legal services company founded in 2012 by Pablo Rabanal. The idea for the company was born out of Rabanal's personal frustration with the complex and often discouraging process of making a consumer complaint, specifically after a negative experience with a telecommunications company. Leveraging his extensive background, which includes a degree in business, a master's in audiovisual management, another in internet business, and leadership roles at companies like Bwin, Rabanal sought to apply technology to simplify legal claims for the average citizen.

The company operates primarily in the legal tech sector within Spain, serving individuals who have disputes with corporations and government bodies. Initially focused on airline claims for issues like delays, cancellations, and lost luggage, Reclamador.es has significantly broadened its scope of services. Its areas of practice now include banking litigation against unfair terms such as revolving credit cards and abusive mortgage clauses, claims against municipalities for taxes like the 'plusvalía', and as of 2023, it has entered the debt restructuring and elimination space through the Second Chance Law. This expansion was bolstered by the 2025 acquisition of "Abogados para tus Deudas," a firm specializing in this area.

The business model is structured on a "no-win, no-fee" basis, meaning clients do not pay upfront for the legal services. Revenue is generated by taking a percentage of the compensation awarded to the client if the case is successful. This fee varies depending on the type of claim but is transparently communicated to the user before they commit. The entire process is designed to be digital, allowing clients to submit documents and track the progress of their case online through a private portal. This high level of automation in its processes is a key component of its operational efficiency.

Since its inception, Reclamador.es has processed a significant volume of cases, having advised over half a million clients and handled more than 180,000 viable claims. The company reports a high success rate and has secured substantial financial compensations for its users. It has attracted notable investors, including Martin Varsavsky's VAS Ventures, Cabiedes & Partners, and the Faraday network, and has successfully completed several funding rounds to fuel its growth and technological development.

Keywords: legal tech, consumer rights, online claims, no-win no-fee, airline claims, banking litigation, tax reclamation, debt restructuring, legal services, claims automation