Qurious.io
Qurious is instant visibility into the cognitive flow of each conversation your sales reps conduct with your customers.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor | €0.0 | round | |
N/A | Acquisition | ||
| Total Funding | 000k | ||
Related Content
Qurious.io, founded in 2016 by CEO Sabrina Atienza and CTO George Ramonov, operated as a cloud-based, real-time speech analytics platform targeting customer service and sales teams. The founders, who were recognized in Forbes' 30-Under-30 list, established the San Francisco-based company that secured institutional funding in 2016 from investors including BootstrapLabs and CrowdSmart.
The company’s core business centered on a software-as-a-service (SaaS) model, providing tools designed to enhance live customer interactions. The platform utilized a combination of speech-to-text transcription, natural language processing (NLP), and emotion detection to analyze customer service calls as they happened. This technology provided on-the-spot insights and coaching to agents through a dashboard, helping them to address customer questions, overcome objections, and improve sales outcomes. The system was designed to integrate with existing CRM, VoIP, and web conferencing systems, and could build conversational playbooks from historical call data.
The primary market for Qurious.io was businesses with customer service and sales contact centers looking to improve agent performance and customer satisfaction. By offering real-time assistance, the software aimed to help agents resolve complex issues more effectively and identify revenue-producing opportunities. This became particularly relevant as remote work increased, limiting the ability for in-person coaching of new agents.
In a significant milestone, Qurious.io was acquired by Pegasystems Inc. on January 11, 2021, for an undisclosed amount. The acquisition was driven by Pegasystems' strategy to integrate Qurious.io's AI-powered voice recognition and agent-assist technology into its Pega Customer Service software suite, filling a gap in its NLP and real-time coaching capabilities.
Keywords: speech analytics, real-time coaching, customer service AI, natural language processing, emotion detection, agent assist, contact center software, conversation intelligence, SaaS, Pega Customer Service, call analytics, voice recognition, sales enablement, customer engagement, Sabrina Atienza, George Ramonov, BootstrapLabs, Pegasystems acquisition, AI-powered insights, customer interaction analysis