Quality Reviews

Quality Reviews, Inc. operates as a digital health engagement company, providing a platform for healthcare organizations to connect with patients and staff. Founded in October 2012 by a team of physicians and entrepreneurs including CEO Dr. Edward Shin, Leonard Achan, and Mark Gerson, the New York-based firm aims to enhance the patient journey through real-time communication. Dr. Shin, a board-certified internist with a medical degree from the University of Pennsylvania School of Medicine, previously co-founded WellApps and Healogica, bringing significant experience in healthcare technology to the company. The company has secured $1.37 million in funding through various rounds, including an accelerator program in 2014 and a seed round in 2019, to support its growth.

The company's core offering is the Q Reviews® platform, a suite of digital solutions designed to engage patients before, during, and after their care episodes. This platform operates on a B2B model, serving clients such as hospitals, outpatient clinics, Accountable Care Organizations (ACOs), and health insurance companies. It leverages SMS-based, HIPAA-secure messaging to interact with patients on their mobile devices, a channel used by a majority of Americans to manage their health. The platform's functionality is comprehensive, covering the entire care continuum from pre-visit notifications and appointment reminders to in-patient feedback collection and post-discharge follow-up. For instance, 'Q Notify' automates outreach to reduce no-shows, while 'Q Connect' focuses on post-visit care to lower readmissions. The system also includes 'Q Employee', a tool for engaging with healthcare staff to mitigate burnout and improve the work environment.

The platform delivers actionable data to providers through an analytics dashboard, enabling them to address patient concerns in real time and improve operational efficiency and care quality. It provides configurable workflows and can disseminate various forms of content, including interactive surveys, educational videos, and PDFs, without requiring patients to download an app. By automating communication and minimizing manual tasks, Quality Reviews aims to reduce workforce burnout and allow clinical teams to focus on patient care. This approach not only seeks to improve patient satisfaction but also to address health equity and support value-based care models.

Keywords: patient engagement, healthcare communication, digital health, patient feedback, care journey, service recovery, real-time data, healthcare technology systems, remote patient monitoring, digital front door, appointment reminders, patient satisfaction, care coordination, value-based care, health equity, HIPAA-compliant messaging, ACOs, healthcare analytics, workforce burnout, patient experience