Qontak

Founded in 2016, PT Qontak Tumbuh Makmur, known as Mekari Qontak, specializes in providing advanced cloud-based Omnichannel CRM (Customer Relationship Management) and Call Center applications. These solutions are designed to accelerate sales processes and enhance customer service efficiency. Mekari Qontak serves a diverse range of businesses, from small enterprises to large corporations, across various industries. The company operates in the SaaS (Software as a Service) market, offering subscription-based access to its software solutions. Mekari Qontak generates revenue through these subscriptions, providing businesses with tools to track sales team locations, monitor KPIs (Key Performance Indicators) in real-time, and manage customer interactions across multiple channels, including chat and voice. The platform is customizable and integrates easily with other systems, ensuring data security and privacy. Mekari Qontak's business model focuses on delivering end-to-end features accessible in real-time, aiming to drive business growth and improve customer satisfaction.

Keywords: Omnichannel CRM, Call Center, cloud-based, sales acceleration, customer service, SaaS, real-time tracking, KPI monitoring, business growth, data security.