Pure Chat
Live Chat solutions for websites and sales professionals.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
| N/A | €0.0 | round | |
| N/A | N/A | Acquisition | |
| Total Funding | 000k | ||
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Pure Chat, established in 2012 by serial entrepreneur Hamid Shojaee, provides live chat software solutions for small and medium-sized businesses. Shojaee, an Iranian immigrant who arrived in the US at age 10, developed an early passion for software, leading him to drop out of his computer science degree program at Arizona State University to launch his first startup. His entrepreneurial journey includes founding Axosoft, an agile project management software company, in 2000. Pure Chat originated as a side project within Axosoft before being spun off into its own entity.
The company's core business revolves around a live chat platform designed to help businesses engage with website visitors for sales, lead generation, and customer support. The software allows clients to message multiple leads and customers simultaneously directly from their website. The business model is subscription-based, with pricing determined on a per-user basis, making it scalable for growing companies. Revenue is generated through monthly or annual subscriptions to its "Growth" and "PRO" plans.
Pure Chat's product is a full-featured live chat solution that offers customizable chat widgets, real-time visitor analytics, and access to chat transcripts. Key features include canned responses for frequently asked questions, file transfer capabilities, integrations with third-party applications like HubSpot and Zapier, and mobile apps for both iOS and Android, allowing users to manage chats on the go. The platform also provides an AI-powered chatbot called Artibot for lead capture. In October 2020, Pure Chat was acquired by Ruby, a provider of virtual receptionist and chat services, to create a more comprehensive customer engagement solution.
Keywords: live chat software, customer engagement, lead generation, SMB communication tools, website chat, customer support chat, Hamid Shojaee, Ruby acquisition, real-time analytics, mobile chat app, chat transcripts, canned responses, chat widget, Artibot, customer interaction, sales support, online support, visitor tracking, business communication, website messaging