Proficient Systems

Proficient Systems, Inc. was an Atlanta-based company founded in 2000 that developed hosted proactive chat solutions. The company's primary offering was a software platform that tracked and analyzed the behavior of website visitors in real-time.

The system utilized sophisticated data mining algorithms to identify high-value visitors on a client's website. Based on a company's specific business rules and objectives, the platform would then intelligently engage these targeted visitors with sales or service professionals through chat and collaboration tools. This proactive engagement aimed to convert more website visitors into buyers, thereby increasing revenue, improving agent productivity, and enhancing overall customer satisfaction. The technology was designed to help businesses better monetize their web presence.

Proficient Systems catered to industry-leading companies, with a notable track record in the financial services and online retail sectors. Its client roster included prominent names such as Carmax, E-LOAN, E*Trade, Huntington National Bank, and Oracle. In 2006, the company was acquired by LivePerson, Inc., a leading provider of online conversion solutions. The acquisition was a strategic move to combine two market leaders with complementary technologies and target markets, strengthening LivePerson's presence in key vertical segments. At the time of the acquisition, the combined entity served over 4,000 customers. Keywords: proactive chat, data mining, online conversion, customer engagement, website visitor tracking, real-time analytics, lead generation software, online sales, customer support solutions, financial services tech, online retail tools, hosted software, web analytics, collaboration tools, customer monetization, LivePerson, e-commerce technology, behavior analysis, intelligent engagement