Prime Ecosystem
Connecting Insurers, Builders, and Customers.
Prime Ecosystem Pty Ltd, established in 2016, operates within the Australian insurance technology sector, providing a cloud-based platform designed to streamline property insurance claims management. The company was founded by a team with deep roots in the building and insurance restoration industries, who experienced firsthand the inefficiencies and communication breakdowns inherent in the claims process. This direct industry experience underpins the design of their core offering, a job lifecycle management software that serves as a central hub for insurers, loss adjusters, builders, trade contractors, and policyholders.
The firm's business model is centered on its Software-as-a-Service (SaaS) platform, which generates revenue through subscriptions. This platform provides end-to-end functionality for managing the entire lifecycle of a property claim, from the initial notification of loss to the completion of restoration work. It functions as a single source of truth, aiming to reduce administrative overhead and improve communication among all involved parties. Clients using the system range from major insurance companies to a network of building and trade professionals who require an efficient way to receive and manage work orders.
The Prime Ecosystem platform is accessible via desktop and dedicated mobile applications for both iOS and Android, ensuring connectivity in the office and on-site. Key features include tools for job management, scheduling, document handling, and real-time communication. For instance, a builder can receive a job from an insurer, assign it to a tradesperson, and track progress through the mobile app, while the insurer and policyholder maintain visibility over the entire process. This integrated approach distinguishes the company in the property and casualty claims market by connecting a fragmented supply chain. In 2021, the company's growth trajectory was recognized when it was acquired by CoreLogic, a major global property information and analytics provider, signaling a significant milestone in its development.
Keywords: insurance claims, property restoration, SaaS, claims management software, Insurtech, job lifecycle management, construction management, policyholder communication, supply chain management, CoreLogic