Polar

Established in 1995 by Stanislav Prusac, Polar d.o.o. is a Croatian software engineering company headquartered in Split. The firm operates in the information technology and services sector, catering to a diverse client base that includes self-employed individuals, small businesses, and midsize businesses. The company's business model is centered on a proprietary license, with its main offering being Polar Help Desk, a web-based software designed to help organizations manage and deliver support services to both employees and customers.

Polar Help Desk functions as a centralized portal for incident and work order management. A key aspect of its functionality is the integration with email, which automates the conversion of emails into manageable incidents and facilitates customized email notifications. The platform allows for the management of multiple email accounts, streamlining the flow of communication within a support department. The software is designed to be highly customizable; users can define their own categories, language labels, and email templates. It also includes features for managing teams and support personnel through roles and permissions, as well as managing customer accounts, contacts, and service level agreements (SLAs). Additional capabilities include the creation of knowledge bases, IT asset management, interaction tracking, and robust reporting and analytics. For greater flexibility, the full source code for Polar Help Desk is available for purchase, allowing organizations to perform deep integrations and modifications. The company also offers a 30-day free trial for potential customers to evaluate the software.

The platform supports integration with other systems, such as CRM and HR software, through a RESTful API. It is built to be ITIL compliant and is also considered open-source software. The pricing is based on a flat rate licensing model. Polar's target industries include computer software, information technology & services, and the internet sector, with support available 24/7 via chat. Keywords: help desk software, IT support, customer support management, incident management, service desk, email integration, ticket management, knowledge base management, SLA management, IT asset management, web-based help desk, customer service software, technical support software, support ticket system, Polar Help Desk, Stanislav Prusac, Croatian software, ITIL compliant software, open-source help desk, centralized support portal