PFS
PFS is the premier eCommerce fulfillment provider, facilitating each operational step of an eCommerce order in support of DTC and B2B brands and retailers.
| Date | Investors | Amount | Round |
|---|---|---|---|
| N/A | €0.0 | round | |
| investor | €0.0 | round | |
* | $181m Valuation: $181m 0.6x EV/Revenue -9.0x EV/EBITDA | Acquisition | |
| Total Funding | 000k | ||
| USD | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % growth | - | - | (10 %) | 16 % | (19 %) | 6 % |
| EBITDA | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % EBITDA margin | 5 % | 5 % | 4 % | 2 % | (4 %) | (7 %) |
| Profit | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| % profit margin | (1 %) | - | (1 %) | (2 %) | 53 % | (6 %) |
| EV | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 | 0000 | 0000 | 0000 |
Source: Company filings or news article
Related Content
PFS, operating under the pfscommerce.com domain, functions as an order fulfillment and customer service provider catering primarily to direct-to-consumer (DTC) brands. The company was established in 1999. It operates within the third-party logistics (3PL) and business process outsourcing (BPO) markets, offering a suite of services designed to manage the post-purchase customer experience.
The core of PFS's business model is providing outsourced operational capabilities for e-commerce retailers. This encompasses a range of services, including warehousing, inventory management, order processing, and packing and shipping. The company positions itself as an operational extension for its clients, allowing them to scale their fulfillment infrastructure without significant capital investment in physical assets and personnel. Its clientele consists of brands across various sectors, such as health and beauty, fashion, and consumer packaged goods, that require robust logistics to support their online sales channels.
PFS generates revenue by charging clients for the specific fulfillment and customer care services utilized. This typically involves a combination of fees for storage, per-order handling, and customer service interactions. In addition to physical logistics, the company provides customer service support, including handling inquiries, returns, and exchanges through various channels like phone, email, and chat. This integrated offering aims to provide a seamless end-to-end solution from the point of purchase to final delivery and after-sale support.
A significant development in the company's history was its acquisition by GXO Logistics, Inc. in October 2021. This transaction integrated PFS into a larger global logistics network, potentially expanding its service capabilities and geographic reach. Prior to this, PFS operated as a business unit within PFSweb, Inc. The company has highlighted its ability to handle high-volume, complex order fulfillment, which is a key requirement for growing e-commerce brands, especially during peak shopping seasons.
Keywords: order fulfillment, third-party logistics, e-commerce operations, business process outsourcing, direct-to-consumer, customer care services, supply chain management, warehousing, inventory management, retail logistics