Pflegix

Pflegix GmbH operates as an online marketplace in the German healthcare sector, connecting individuals in need of care with nearby caregivers. The company was founded in September 2016 by Tim Kahrmann, Andreas Helget, and Patrick Schramowski. The venture originated at the Entrepreneurship Zentrum Witten (EZW) at the University of Witten/Herdecke, where Kahrmann was the managing director. His role involved supporting early-stage startups, which inspired him to experience the entrepreneurial process firsthand. Kahrmann holds a Master of Science in Economics & Communication and has prior management experience in corporate, medium-sized, and startup environments in Switzerland.

The platform serves as a conduit for a wide array of services, including household help, daily assistance, senior care, and both outpatient and respite care. Clients are primarily elderly individuals and their families who can search for and book helpers based on their specific needs. The business model also accommodates corporate clients, such as statutory health insurance and private accident insurance companies, who act as both partners and customers. For caregivers, Pflegix offers a platform to find jobs, manage scheduling, handle documentation, and ensure timely payment, catering to those seeking freelance work, starting a business, or already operating one. Since early 2022, Pflegix is recognized under §45b SGB XI, allowing it to bill relief services directly to care insurance funds, streamlining the financial process for patients with a care grade.

A significant milestone for Pflegix was its acquisition by the Europ Assistance Group in 2019, which provided a strategic investment to foster growth. This followed an earlier seed investment in March 2018 from a Berlin-based business angel. The company also expanded its market presence by acquiring its competitor, Hellocare, in August 2017. Partnerships with organizations like the Malteser Hilfsdienst have further solidified its position. The platform boasts a network of 19,000 registered helpers across Germany and aims to reduce bureaucratic hurdles by digitalizing correspondence and billing processes with care funds. Keywords: elderly care, home care services, caregiver marketplace, digital health Germany, respite care, senior assistance, outpatient care, daily living support, care insurance billing, healthcare platform, household help for seniors, Pflegix Benefit, §45b SGB XI, caregiving jobs, digital care solutions, Europ Assistance, Malteser Hilfsdienst partnership, Tim Kahrmann, Andreas Helget, Patrick Schramowski