Peppers & Rogers

Peppers & Rogers Group is a leading consultancy firm specializing in customer experience management. With over 25 years of industry expertise, the company serves a diverse range of sectors including automotive, travel, hospitality, retail, healthcare, telecom, media, financial services, and government. The firm operates globally, helping major companies enhance their customer-centric strategies and increase client value. Peppers & Rogers Group's business model revolves around offering comprehensive services such as strategic planning, digital transformation, implementation management, and state-of-the-art operations support. Revenue is generated through consulting fees and long-term service contracts with large enterprises. The company is renowned for its ability to drive customer experience innovation and deliver measurable financial results for its clients.

Keywords: customer experience, consultancy, strategic planning, digital transformation, operations support, automotive, healthcare, telecom, financial services, government.