Passportal
Offering simple yet secure password and documentation management solution tailored for the operations of an msp.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor investor | €0.0 | round |
| N/A | €0.0 | round | |
N/A | Acquisition | ||
| Total Funding | 000k | ||
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Passportal, established in 2011 by Colin Knox, emerged from the direct operational needs of a Managed Service Provider (MSP). Knox, then the CEO of an MSP named Xcel Professional Services, experienced firsthand the inefficiencies and security risks associated with inadequate password and documentation management. This experience served as the catalyst for developing a solution specifically tailored for the MSP community. The company's initial product was a cloud-based platform designed to securely store and manage client passwords, a critical function for any IT service provider.
The firm's business model is centered on providing a subscription-based service to MSPs, enabling them to enhance their security posture and operational efficiency. Its core offering, now part of the N-able product suite, is a password management and documentation tool. This service allows technicians to create, control, and access credentials for client devices, networks, and applications. The platform automates password updates and helps eliminate the reuse of weak credentials across multiple clients, addressing a significant security vulnerability. Revenue is generated through these recurring subscriptions.
In a significant milestone, Passportal was acquired by SolarWinds in 2019, a move that integrated its specialized tools into a broader portfolio of IT management software under the SolarWinds MSP brand. This brand was later spun off to become N-able, which continues to develop and offer the Passportal solution. The acquisition validated Passportal's value proposition and provided the resources for further expansion and integration. The product's features include not just password management but also centralized IT documentation, which helps MSPs maintain accurate records of client configurations, procedures, and assets. This dual capability allows for faster onboarding of new technicians and streamlines workflows through integrations with key MSP software like Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.
Keywords: password management, IT documentation, managed service providers, cybersecurity, MSP tools, credential management, IT security, RMM integration, PSA integration, SolarWinds