Parker Technology

Parker Technology operates as a specialized software and services company focused on the parking industry, providing solutions for operators with limited resources for managing customer service interactions. The company was established in 2010, initially named Remote Property Monitoring LLC (RPM), and introduced the first version of its two-way video intercom platform. In 2015, the firm rebranded as Parker Technology and rebuilt its offering as a cloud-based system. A significant milestone occurred in 2016 when it was spun out as an independent, separately funded entity. The company's President and CEO is Brian Wolff, a business veteran with experience across the technology, life sciences, and banking industries who previously co-founded the cloud computing company Bluelock.

The business model centers on a flexible software platform combined with a professional customer service center, which can be used by clients or their own staff. Parker Technology generates revenue by offering this hybrid solution to parking operators, allowing them to manage intercom calls during business hours and outsource to Parker's call centers during nights and weekends. The company serves a diverse client base that includes cities, airports, hospitals, universities, and private parking facilities. By 2023, the platform was handling over two million calls annually across North America. The firm has established strategic partnerships and API integrations with other industry technology providers such as Flash, Amano ONE, TIBA, and Ocra to enhance its service connectivity.

The core of Parker Technology's offering is a customer experience platform designed to resolve issues for drivers at automated parking kiosks. Its distinguishing feature is the patented use of two-way, face-to-face video communication, which provides a human touch in an increasingly automated environment. This service helps parking facility managers to collect more revenue, maintain traffic flow, and free up on-site staff for other duties. The platform also provides clients with valuable data insights, including call metrics and analytics on the reasons for each call, which helps operators improve their operational efficiency. The system is designed to be compatible with most existing intercoms and parking access and revenue control systems (PARCS).

Keywords: parking customer service, remote parking support, video intercom, parking call center, PARCS integration, automated parking solutions, parking facility management, customer experience platform, parking revenue control, virtual ambassador, gateless parking support, parking operations data, 24/7 call resolution, mobile parking solutions, parking technology API, Brian Wolff, Indianapolis, cloud-based parking software, parking issue resolution, traffic flow management