ParcelShield

ParcelShield offers a technology platform with predictive analytics and support services to mitigate risks for shippers of critical packages, primarily within the healthcare sector. The company was founded in 2015 and its history includes the merger of predecessor organizations Dawson Healthcare Solutions and ParcelShield LLC. The merger, effective October 23, 2018, combined Dawson's logistics management with ParcelShield's predictive technology to create a unified offering under the ParcelShield brand. The company's co-founders are G. Scott Knight and Doug Dawson. Knight, who serves as CEO, has an extensive 38-year background in logistics, including 22 years at UPS where he developed a fascination with using data to optimize parcel delivery for emerging specialty pharmacies. This experience led to the creation of ParcelShield's predictive analytics methodologies.

ParcelShield's business model is centered on its AI and machine learning platform that provides real-time, carrier-agnostic risk insights to prevent package distress before it occurs. The platform analyzes millions of data points, including weather and real-time carrier performance, to predict delivery outcomes and recommend the best shipping options. When disruptions are unavoidable, the company provides support services to track, communicate, and intercept packages to ensure final-mile delivery. This service is particularly crucial for its client base, which includes specialty pharmacies, mail-order pharmacies, pharmaceutical manufacturers, hospitals, and laboratories that handle high-value, time-sensitive, and temperature-controlled shipments. The company's solutions aim to improve patient medication adherence and reduce costs associated with lost or delayed shipments. In March 2020, ParcelShield received a strategic investment from private equity firm Excellere Partners to support its growth and expansion.

The core offering is the ParcelShield Platform, which integrates AI and machine learning to monitor shipments, identify at-risk packages, and proactively communicate with patients. Key features include predictive analytics, real-time tracking, a five-day deliverability outlook, robust analytics dashboards, and proof-of-delivery services that help pharmacies meet compliance standards for payers like Medicare and Medicaid. The company also offers add-on services like ParcelShield Tracker and ParcelShield Protector for more comprehensive package monitoring and intervention. The company was named to the Inc. 5000 list of fastest-growing private companies in America in 2022.

Keywords: predictive parcel tracking, healthcare logistics, specialty pharmacy services, pharmaceutical shipping, supply chain analytics, risk mitigation, machine learning logistics, patient engagement solutions, last-mile delivery, package interception, carrier agnostic platform, temperature-controlled shipping, medication adherence, logistics technology, delivery management, proof-of-delivery, real-time package monitoring, logistics data analytics, pharmacy parcel management, critical shipment tracking