Parakeet Health

Parakeet Health, established in 2023, operates as a B2B company providing a generative AI-powered voice platform for healthcare providers. The founding team's expertise stems from a blend of healthcare operations and AI technology. Co-founder and CEO Jung Park has over 25 years of experience in healthcare, holding leadership roles at One Medical and Epocrates. Co-founder Eric Mao is a two-time founder with a background in launching natural language processing applications and working on AI features at Microsoft. CTO Aaron Lee brings experience from leading engineering teams at Rippling and Twitter. The company's inception was driven by the founders' recognition of the advancements in Large Language Models (LLMs) and their potential to resolve persistent frustrations in patient-provider communication, such as long hold times and fragmented service.

The firm targets a range of healthcare clients, including multi-site medical practices, virtual primary care providers, and large senior primary care providers associated with Medicare Advantage plans. Its business model centers on automating administrative and contact center tasks to alleviate staff shortages, reduce burnout, and decrease operational costs for healthcare organizations. Parakeet Health's platform functions as an AI call center agent available 24/7, handling both inbound and outbound patient communications through calls and texts in multiple languages. Key functionalities include real-time appointment scheduling, management of referrals, addressing billing questions, and answering frequently asked questions by ingesting a practice's knowledge base. The system is designed to integrate directly with existing Electronic Health Record (EHR) and practice management systems. Distinct from rigid, rules-based systems, Parakeet Health utilizes advanced LLMs to manage a wide array of interactions with a human-like voice. It can also perform outbound campaigns to fill last-minute cancellations, rebook no-shows, and conduct wellness checks to help close gaps in value-based care. In October 2024, the company announced it had secured $3 million in seed funding, led by Canvas Ventures, to expand its team and further develop its technology.

Keywords: patient engagement platform, healthcare AI, AI voice agent, medical administrative automation, patient communication, healthcare contact center, appointment scheduling AI, referral management, value-based care outreach, EHR integration, medical practice efficiency, patient access, healthcare B2B, LLM in healthcare, automated patient outreach, multilingual AI agent, reduce patient churn, healthcare revenue cycle, clinical operations AI, staff burnout solution