Pact Coffee

Pact Coffee operates as a specialty coffee roaster and multi-channel retailer in the United Kingdom, built on a foundational mission to improve the coffee industry for both consumers and farmers. The company was established in 2012 by Stephen Rapoport, a serial entrepreneur who previously founded and sold the accommodation-sharing site Crashpadder to Airbnb. The venture began in Rapoport's home kitchen under the name 'YourGrind', driven by his passion for coffee and a desire to make freshly roasted, high-quality coffee more accessible. After securing initial seed funding in 2013, the company rebranded as Pact Coffee and established its first office and roastery in Bermondsey, London.

The core of Pact's business model is its direct trade approach, which involves building direct relationships with coffee farmers across regions like Central and South America and East Africa. This model intentionally cuts out traditional middlemen, enabling Pact to pay farmers significantly above Fairtrade base prices, which in turn fosters higher quality bean production and provides farmers with a stable, profitable business. Revenue is generated through a diversified, multi-channel sales strategy. Initially a direct-to-consumer (D2C) subscription service, Pact has expanded its market presence significantly. The company now serves individual consumers through flexible online subscription plans, a B2B channel called 'Pact Coffee for Business' that supplies offices and hospitality venues, and retail partnerships with major supermarkets like Waitrose and Whole Foods Market.

Pact's product offering is centered on specialty-grade coffee, with a key selling point being freshness; the company roasts its beans at its facility in Haslemere, Surrey, and ships them to customers within days. Customers can select coffee based on their preferred roast, grind size tailored to specific brewing methods (like cafetiere, V60, or espresso machine), and from different ranges to suit their budget. Beyond coffee beans, the company also offers Nespresso-compatible pods, brewing equipment, and grinders. Achieving B Corporation certification in 2022 underscored its commitment to social and environmental standards.

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