OnForce

OnForce operates as a Freelancer Management System (FMS) specializing in the field services sector. The company provides a cloud-based platform for businesses to source, engage, manage, and pay their non-employee, freelance workforce. Its clientele primarily consists of companies requiring on-site technical assistance, including prominent names like Apple, AT&T, and Xerox.

The company's history began in February 2003, when it was founded as ComputerRepair.com in Boca Raton, Florida, by Jeffrey Leventhal. The initial web application was designed to match IT service needs with available technicians. By 2005, the platform had evolved into a broader online marketplace, and in December of that year, it was rebranded as OnForce after securing a $15 million Series A funding round. A significant technological milestone was the introduction of the PowerMatch algorithm in 2007, a bi-directional matching system to efficiently connect clients with field service technicians. The company expanded its service categories to include consumer electronics in 2008.

The business model centers on its FMS platform, which streamlines the entire lifecycle of managing independent contractors. This includes tools for creating job templates, routing work orders, and providing full visibility into a technician's skills and work history. A key aspect of its service is mitigating the risks associated with worker misclassification by acting as an intermediary between the client and the freelancer. Revenue is generated through flexible pricing options, including a percentage of the spend managed through the platform or subscription and fixed pricing based on transaction volume. The platform also features mobile applications for both iOS and Android, allowing technicians to find and manage jobs on the go.

In August 2014, OnForce was acquired by the Swiss human resources firm Adecco Group and was integrated with Adecco's Beeline business, a Vendor Management System (VMS) provider. This merger aimed to create a unified solution for managing various channels of contingent labor. Subsequently, in 2017, OnForce was acquired from Adecco by WorkMarket, another firm in the freelancer management space. This move was intended to combine OnForce's deep data repository in tech services with WorkMarket's automation platform.

Keywords: Freelancer Management System, FMS, field services, on-demand IT labor, contingent workforce management, independent contractors, IT services marketplace, workforce automation, technical support platform, technician network, worker classification, Beeline, WorkMarket, Jeffrey Leventhal, Adecco Group, on-site services, freelance platform, gig economy, talent management, labor marketplace