Numa

Numa, officially NumberAI Inc., operates as a specialized artificial intelligence software provider for the automotive retail sector, focusing on enhancing dealership operations through its AI agent platform. The company was founded by the entrepreneurial team behind Location Labs, including CEO Tasso Roumeliotis, President Joel Grossman, and Chief Product & Tech officer Andy Miller, who successfully sold their previous mobile technology venture for $220 million. This background in building scalable, profitable technology ventures underpins Numa's strategy.

The firm's core offering is an AI-native platform designed to manage and automate the high volume of communications that dealerships handle daily. It targets a critical vulnerability in dealership operations: missed customer calls, which Numa estimates can lead to over $1 million in lost revenue per dealership annually. The platform employs generative AI agents to answer every call, rescue missed opportunities by converting them to text conversations, automate the scheduling of service appointments, and send proactive repair order status updates to customers. This approach is designed to reduce customer response times from hours to minutes, thereby improving customer satisfaction scores and boosting service team productivity.

Numa's business model involves providing its platform to auto dealerships across the U.S. and Canada, with a base of over 1000 clients. Revenue is generated through this service, which integrates with existing Dealership Management Systems (DMS) to provide a seamless workflow. The company has introduced specific AI modules, such as the Appointment Agent, which operates on a pay-for-performance model where dealers only pay for appointments successfully booked by the AI, and the Call Intelligence Agent, which records, transcribes, and analyzes conversations for quality control and coaching purposes. Numa has secured approximately $50 million in funding from investors including Touring Capital, Mitsui & Co., Costanoa Ventures, Threshold, and Google's Gradient Ventures, which is being used to expand its engineering team and accelerate product development.

Keywords: auto dealership AI, automotive technology, AI agents, customer communication management, service department automation, dealership operations, lead conversion, repair order management, customer satisfaction index (CSI), Tasso Roumeliotis, DMS integration, call handling service, appointment scheduling AI, automotive BDC, missed call recovery, conversational AI, service advisor tools, automotive software, dealership profitability, AI-native dealership