Northpass

Northpass, now part of Gainsight, is a leading digital customer education and training platform. The company empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning solutions. Northpass serves a diverse range of clients, including iconic brands like Walmart and Johnson & Johnson, as well as numerous growth businesses such as Pipedrive and Freshworks. The platform offers a comprehensive suite of training resources, including ebooks, guides, checklists, and templates, designed to help businesses deliver impactful learning experiences to their customers and workforce. Operating in the digital education market, Northpass follows a SaaS (Software as a Service) business model, generating revenue through subscription fees paid by its clients for access to its platform and resources. The company focuses on providing scalable and customizable solutions that cater to the unique needs of each client, ensuring they can effectively educate their customers and drive product adoption.

Keywords: digital education, customer training, SaaS, operational efficiency, scalable solutions, customizable learning, product adoption, iconic brands, growth businesses, subscription model.