Next Caller

Next Caller, now a subsidiary of Pindrop, operates as an enterprise-focused provider of call verification and fraud detection technology for contact centers. The company was established in 2012 by co-founders Gianni Martire and Ian Roncoroni and is headquartered in New York City. The initial concept for the company reportedly stemmed from Roncoroni's personal frustrations with inefficient customer service call experiences. Both founders brought a background in finance to the venture, with Martire also having experience as a serial entrepreneur and Roncoroni having previously founded an energy derivatives firm.

The firm's core service is its VeriCall® technology, which serves businesses by passively verifying legitimate customers in real-time, thereby streamlining the authentication process. Simultaneously, VeriCall® flags suspicious calls by detecting activities like call spoofing, aiming to prevent fraud before it can occur. The technology analyzes call metadata using machine learning to confirm that a call originates from the device that owns the phone number, delivering a risk analysis in under a second. This allows businesses to reduce reliance on traditional security questions and one-time passcodes, which can negatively impact the customer experience. The primary clients are enterprise-level organizations in sectors such as financial services, insurance, hospitality, and telecommunications. The business model centers on this technology, which integrates into call center systems via a real-time RESTful API. A significant milestone for Next Caller was its participation in the Winter 2014 batch of the Y Combinator accelerator. The company's growth trajectory led to its acquisition by Pindrop, a prominent firm in voice security and authentication, in March 2021. Following the acquisition, Next Caller continues to operate as a wholly-owned subsidiary, collaborating with Pindrop to offer a more comprehensive suite of voice security solutions.

Keywords: call verification, fraud detection, contact center security, spoof detection, customer authentication, ANI validation, voice security, Pindrop, VeriCall, call center technology, enterprise security, real-time verification, passive authentication, phone fraud, customer experience, Ian Roncoroni, Gianni Martire, Y Combinator, call metadata analysis, threat analysis