Neohelden

Neohelden GmbH, established in 2018 by Philipp Csernalabics and Dr. Kiryo Abraham, carved a niche in the enterprise software market with its AI-driven digital assistant, Neo. The Karlsruhe-based firm was founded on the vision of streamlining workplace routines by providing a conversational interface to complex business software. Csernalabics, with a background in management, IT, and entrepreneurship, alongside Dr. Abraham, guided the company from a high-tech start-up to a notable player in the digital assistant space.

The company's core offering is the Neo Enterprise Assistant Platform (NEAP), a comprehensive solution designed to automate and simplify daily business operations. The platform's assistant, Neo, allows employees to interact with various enterprise systems using voice and text commands, thereby increasing efficiency. Its functionalities include preparing for meetings by aggregating relevant documents and participant information, monitoring dashboards, generating reports, and managing tasks. The system operates across multiple devices, including desktops and smartphones (iOS and Android), and can be deployed in the cloud or on-premises to meet diverse enterprise security and infrastructure strategies.

Neohelden's business model is centered on providing this B2B solution to a range of industries, including banking, insurance, public sector entities, and industrial corporations. The revenue stream is based on providing the configurable AI platform, which allows a company's own departments to tailor the assistant's workflows and integrations without deep technical expertise. Key integrations include systems like SAP, Salesforce, Microsoft 365, and Slack, demonstrating its adaptability within existing IT landscapes.

A significant milestone in Neohelden's history was its acquisition by the IT consulting company msg on July 1, 2021. This strategic merger followed a year-long partnership and was intended to combine Neohelden's product agility with msg's implementation strength and market reputation. Following the acquisition, both Csernalabics and Abraham transitioned to roles within msg to continue the development and integration of the Neo platform, which now complements msg's broader portfolio of solutions for customer service and internal applications.

Keywords: digital assistant, enterprise software, AI assistant, conversational AI, chatbot, voicebot, workflow automation, business process automation, Neo Enterprise Assistant Platform, Philipp Csernalabics, Dr. Kiryo Abraham, msg systems, corporate assistant, employee productivity, data aggregation, meeting preparation, IT integration, natural language processing, B2B software, enterprise AI