MobileAware
MobileAware helps mobile network operators enhance the customer experience by building mobile engagement channels.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor investor investor investor investor investor | €0.0 | round | |
N/A | Seed | ||
| Total Funding | 000k | ||
Originally founded as MobileAware in Dublin, Ireland, in 1999 and later rebranding to AwareX, the company operates at the intersection of telecommunications and customer experience software. Now headquartered in Boston, AwareX is steered by a management team of telecom veterans focused on enhancing digital customer engagement for Communications Service Providers (CSPs). The company's core offering is the Agora Engagement Platform, a cloud-native, zero-code Software-as-a-Service (SaaS) solution. This platform enables CSPs to streamline and manage the entire customer lifecycle, from digital onboarding and eKYC to payment processing and ongoing engagement.
The business model is centered on providing a managed service from the cloud, which allows clients to rapidly deploy digital journeys for their customers. This approach is designed to reduce the burden on client call centers and improve overall customer satisfaction. The platform serves a global clientele, including major players like Cable & Wireless, Claro Argentina, and Liberty Latin America, demonstrating its capability to support large-scale, multi-country rollouts. By focusing on CSPs, AwareX addresses the specific challenges of a complex industry, offering solutions for digital brand launches, customer retention, and revenue enhancement. The platform's features facilitate personalized, real-time customer interactions across multiple channels.
The firm has a history of strategic evolution, including an acquisition of Broadbeam Corporation in 2006 to enhance its mobile service infrastructure with connection management and offline access capabilities. Over the years, AwareX has secured significant funding, with PitchBook reporting a total of $34.4M and Tracxn noting $15.6M over several rounds from investors such as Nauta Capital, ABS Capital Partners, and Listwin Ventures. This financial backing has supported its growth and the continuous development of its customer engagement technology.
Keywords: customer engagement platform, telecommunications software, CSP solutions, SaaS, digital customer experience, cloud-native platform, mobile self-service, AwareX, Agora Engagement Platform, digital onboarding, customer lifecycle management, telecom customer service, zero-code platform, communication service provider tools, mobile CRM, user engagement, customer retention, call center reduction, digital transformation, fintech