Mesdepanneurs

MesDépanneurs.fr operates as a digital marketplace focused on connecting individuals and small businesses with vetted trade professionals for home and office repair and maintenance services. The platform primarily serves the French metropolitan market, targeting clients in need of urgent assistance for issues related to plumbing, electricity, locksmithing, and heating, as well as those planning minor renovation and improvement projects. Its business model is based on a commission fee charged to the partner artisans for each completed job facilitated through the platform, while usage remains free for the end customer.

The service is designed to provide rapid response and pricing clarity in a market often perceived as opaque. Clients submit a service request through the website, detailing their issue via a guided questionnaire, which generates an automatic price range estimate for the intervention. The platform then alerts available and geographically close professionals, with the first to accept contacting the client within approximately 20 minutes to finalize the quote and schedule the service. MesDépanneurs.fr acts as a trusted intermediary, rigorously selecting its network of over 1,200 partner companies based on legal documentation, insurance, and certifications, and securing payments to mitigate disputes.

The company was founded on July 31, 2013, by Katia Sogreeva, Alexander Gushchin, Valentin Sviridov, and Sarah Aizenman as a student project at Telecom ParisTech. The founding idea stemmed from a personal experience of co-founder Alexander Gushchin, who witnessed a friend being overcharged by a locksmith, highlighting the need for transparency in the emergency repair sector. The founders' diverse backgrounds, with Gushchin's technical skills from his engineering studies and Sogreeva's project management and emergency response experience from her time at Sciences Po and the Casques Rouges foundation, provided a complementary skill set for the venture. After winning an innovation prize at their university, the startup secured a place in the school's incubator. A significant milestone was the acquisition by the energy group ENGIE in November 2017 for over €10 million, which fueled its national expansion. In a notable turn of events, co-founder Alexander Gushchin bought back 100% of the company from ENGIE in early 2025, returning to lead the company with renewed ambitions for European expansion and the integration of artificial intelligence to enhance its services.

Keywords: home repair marketplace, emergency plumbing, electrician services, locksmith on-demand, heating repair, home renovation platform, vetted tradespeople, on-demand artisans, property maintenance, home services platform, France, commission business model, emergency call-out, trusted professionals, fixed-price repairs, home improvement, ENGIE, Alexander Gushchin, Katia Sogreeva, B2B2C services, building trades, property repair