Mesaic
Transforming customer interactions into personalized experiences and continuous relationships in conversational interfaces.
| Date | Investors | Amount | Round |
|---|---|---|---|
| investor | €0.0 | round | |
* | €2.0m | Seed | |
| Total Funding | 000k | ||
| USD | 2020 | 2021 | 2022 |
|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 |
| EBITDA | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 |
| EV | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 |
Source: Dealroom estimates
Related Content
Mesaic operates as a developer of a messaging platform, offering a Platform-as-a-Service (PaaS) solution designed to manage customer interactions and transactions. The company was formed in 2016 with Sebastian Kellner as a founder and CEO. Mesaic secured $2.48 million in a seed funding round on March 15, 2018, with German Accelerator being the sole institutional investor.
The core of Mesaic's offering is its Conversational Operating Platform (COP), which facilitates the translation of content and business logic into conversational channels like messaging and voice. This platform aims to automate business activities and repetitive operational tasks. By doing so, it allows companies to engage with their customers across various digital and traditional touchpoints. The system is designed to provide continuous updates, notifications, and automated payment processing, alongside features for order overviews and up-selling opportunities. The platform's architecture includes an ecosystem of web applications, an API, and SDKs, enabling the integration of internal and external service partners to create a comprehensive service environment. The business model appears to be centered on providing this platform to businesses, enabling them to enhance efficiency through automation and chatbot support. According to PitchBook, the company is listed as out of business, with a bankruptcy liquidation event dated August 6, 2019.
The platform aimed to streamline customer communication by centralizing interactions within popular messaging applications. This approach was intended to transform standard customer conversations into more meaningful and continuous relationships. By transferring business processes into a messaging-first format, Mesaic sought to capitalize on the high user engagement rates of these communication channels. The service was designed to benefit both the end customer through a preferred communication method and the business through increased automation and efficiency.
Keywords: conversational platform, customer interaction management, messaging automation, Platform-as-a-Service, PaaS, customer engagement, chatbot support, automated payments, business process automation, customer relationship management, Mesaic Technology GmbH, Sebastian Kellner, German Accelerator, out of business, bankruptcy