MATEO

Mateo Estate GmbH, operating under the brand hellomateo, is a Berlin-based software company founded in 2021 by Domenik Fox and Philipp Steinrötter. The company has secured seed funding, with a round in March 2021 and another in June 2024, from investors including Brandenburg Kapital and Snabb Capital VC. The founding team leverages over 25 years of combined technology and SAP experience to address modern business communication needs.

The core of the business is a multi-channel messaging software platform designed for small and medium-sized companies. The platform centralizes communication from various channels, including WhatsApp, Facebook Messenger, Instagram, and email, into a single inbox. This allows businesses to manage customer interactions for sales, marketing, customer service, and recruiting more efficiently. The business model is subscription-based, with pricing dependent on the number of users and channels, starting at €79 per month for a basic package.

The product aims to enhance the entire digital customer journey. Key features include the capability to send GDPR-compliant WhatsApp newsletters, which achieve significantly higher open rates than traditional email, and tools for automated review management to improve a company's online reputation. It also offers contact management, chatbot automation to pre-qualify customer requests, and integration capabilities with over 6,000 other software programs. By consolidating customer conversations, the platform enables businesses to provide faster, more personal service and helps convert prospects into customers more effectively.

Keywords: customer communication, messaging software, omnichannel marketing, WhatsApp business, SME software, central inbox, chatbot automation, review management, lead generation, customer engagement, SaaS, B2B software, digital customer journey, marketing automation, customer service platform, sales automation, hellomateo, Domenik Fox, Philipp Steinrötter, Berlin startup