Majorel

Majorel, a prominent player in the customer experience industry, was formed as a joint venture between Bertelsmann and Saham Group in 2019. The company was established to provide comprehensive customer service solutions, leveraging the strengths of its parent companies in media, services, and technology.

From its inception, Majorel focused on expanding its global footprint and enhancing its service offerings. The company quickly became known for its innovative approach to customer experience management, utilizing advanced technology and analytics to deliver personalized and efficient services.

In a significant development, Majorel was acquired by Teleperformance, a global leader in outsourced customer and citizen experience management, in November 2023. This acquisition marked a pivotal moment in Majorel's journey, as it joined forces with a company that shares its commitment to excellence and innovation in customer service.

Throughout its history, Majorel has demonstrated a strong ability to adapt and grow in a rapidly changing industry. The company's strategic partnerships and acquisitions have played a crucial role in its success, allowing it to expand its capabilities and reach new markets.

Today, Majorel continues to thrive as part of Teleperformance, benefiting from the combined expertise and resources of both organizations. The company's journey is a testament to the power of strategic growth and the importance of staying ahead in the competitive world of customer experience management.