Maintenance Connection

Maintenance Connection operates as a prominent provider of Computerized Maintenance Management System (CMMS) software, catering to organizations aiming to optimize their maintenance operations. Established in 1999, the company was founded by Chris Bucher, who also served as the CEO and lead architect, designing the initial version of the software. The firm's journey includes a private equity investment from TA Associates in 2016 and a significant milestone in June 2018 when it was acquired by Accruent, a leading provider of physical resource management solutions.

The core of the business revolves around its full-featured, web-based CMMS platform designed to help diverse industries manage their maintenance programs effectively. Clients typically include mid-sized to large organizations in sectors such as manufacturing, healthcare, facility management, and government. The business model is subscription-based, offering both cloud-based (SaaS) and on-premises deployment options to provide flexibility for different client needs, including those with specific regulatory and data control requirements. Pricing is on a per-user, per-month or annual basis.

The software provides a comprehensive suite of tools to streamline maintenance activities and asset management. Key features include detailed work order management, which allows teams to create, assign, and track maintenance tasks with attached procedures and parts information. The platform excels in preventive and predictive maintenance, enabling the scheduling of tasks based on time, usage, or condition-based triggers to minimize unexpected equipment downtime. Its asset management capabilities allow for organizing assets in a hierarchical structure, tracking maintenance history, and managing inventory across multiple sites. The system also features robust reporting and analytics, inventory management with barcode scanning, and a mobile app, MC Kinetic, that gives field technicians access to work orders and asset information from any location. A key selling point is its high degree of customization and its ability to integrate with various enterprise systems like ERP and building automation platforms.

Keywords: CMMS, EAM, maintenance management software, work order management, preventive maintenance, asset management, inventory tracking, facility management, Accruent, predictive maintenance, equipment maintenance, mobile CMMS, maintenance scheduling, enterprise asset management, TA Associates, Chris Bucher, industrial manufacturing, healthcare maintenance, government facilities, SaaS, on-premises CMMS