MACK Insurance Services

MACK Insurance Services is a commercial insurance brokerage firm based in New South Wales, Australia, with a particular focus on the agriculture sector. The firm provides tailored insurance programs and risk management solutions for clients in agriculture, trade contracting, heavy motor, and plant and equipment industries, as well as personal insurance lines like home and contents.

Founded in 2017 by Lizzie Carver, the company established offices in Wagga Wagga and Narrandera. Carver, originally from London, held senior management roles at Chubb and Berkshire Hathaway Specialty Insurance before starting the brokerage. The firm operates as an authorised representative of Resilium Insurance Broking Pty Ltd. In August 2025, MACK Insurance Services was acquired by Arthur J. Gallagher & Co., a global insurance brokerage and risk management services firm. The financial terms of the acquisition were not disclosed. As part of the acquisition, Lizzie Carver and her team are set to integrate into Gallagher's Australian brokerage operations.

The company's business model is based on acting as an intermediary between clients and a wide range of insurers, providing advice and negotiating policies on behalf of their clients. They serve various clients, from sole traders and owner-builders to larger businesses, including electricians, plumbers, and civil contractors. The brokerage handles the entire insurance process for its clients, from policy reviews and identifying coverage gaps to managing claims and liaising with insurers to ensure favorable outcomes.

Keywords: agricultural insurance, commercial brokerage, risk management, farm insurance, crop insurance, heavy motor insurance, plant and equipment insurance, trade contractors insurance, construction insurance, professional indemnity, personal insurance, insurance broker, New South Wales, Wagga Wagga, Narrandera, insurance advisor, claims assistance, policy review, Resilium, Arthur J. Gallagher