Look.io

Founded in 2011 by Grant Miller and Marc Campbell, Look.io operated in the enterprise helpdesk space, targeting mobile app developers. The company provided plug-and-play tools, including live chat and screen sharing, designed to be integrated into mobile applications. This allowed customer service agents to offer real-time support by viewing the user's screen and communicating directly within the app.

The core features of its service were a live chat function for immediate query resolution and a "visual assist" tool that provided visual feedback. The business aimed to enhance customer support for mobile-centric businesses. Look.io secured an undisclosed amount of seed funding on January 1, 2012, with investors including Nala Investments and Amplify. The company was based in New York City, United States. In June 2012, approximately a year after its founding, Look.io was acquired by LivePerson for an undisclosed amount, a move described as an acqui-hire.

Keywords: mobile customer support, live chat SDK, in-app support, screen sharing mobile, enterprise helpdesk, customer engagement platform, visual assistance, mobile app tools, Grant Miller, Marc Campbell, LivePerson acquisition, Amplify LA, Nala Investments, mobile CRM, real-time support, customer service software, developer tools, mobile feedback, app support solutions, customer experience technology