Komerce

Komerce operates as an e-commerce enabler in Indonesia, offering an integrated ecosystem of services for small and medium-sized enterprises (SMEs). The company was founded in 2020 by Nofi Bayu Darmawan, who serves as CEO, along with co-founders Satriyo Budi Utomo (CTO) and Syaefullah Syeif (COO). Darmawan, who previously worked at the Indonesian Ministry of Finance, started the company in his rural hometown of Purbalingga with the social mission of tackling local unemployment and providing digital job opportunities for youths, stemming from his own experience as an online entrepreneur since college.

The firm provides a comprehensive suite of solutions designed to streamline e-commerce operations. These services target online business owners and SMEs aiming to digitize and scale their operations, particularly those facing logistical and operational challenges. Komerce generates revenue through its various platform services. The business has demonstrated significant growth, reporting a 300% year-over-year revenue increase in 2023 and achieving profitability in the same year. In February 2024, the company secured an undisclosed amount of seed funding from prominent investors including Achmad Zaky, the founder of Bukalapak, and the venture capital firm 500 Global.

The platform's offerings are modular, allowing clients to use services individually or as an integrated suite for greater efficiency. Key services include 'Komtim,' for hiring remote e-commerce talent such as customer service agents, social media managers, and livestreamers, and 'Komclass,' an upskilling and training platform for business owners. The operational side is handled by 'Komship,' a shipping aggregator; 'Kompack,' a warehousing and fulfillment service; and 'Komplace,' an omnichannel management tool for handling multiple marketplaces. Further expanding its capabilities, Komerce acquired omnichannel startup Boostr.id in 2023, which was rebranded as Komplace, and logistics cost calculation firm RajaOngkir in 2024. The company is also focused on incorporating AI to automate repetitive sales and operational tasks for its clients.

Keywords: e-commerce enabler, SME empowerment, end-to-end e-commerce solutions, remote talent marketplace, logistics aggregation, fulfillment services, omnichannel management, digital training for SMEs, Indonesian startups, social entrepreneurship, rural economic development, Nofi Bayu Darmawan, Komtim, Komship, Kompack, Komplace, e-commerce operations, marketplace integration, shipping solutions, customer relationship management, digital marketing services, online business training, AI in e-commerce, Indonesian tech