Koala

Koala Labs, Inc. provides a guest experience platform that enables restaurant brands to manage and customize their digital ordering channels, including web, app, and kiosks. Founded in 2017 by Brett Spiegel and headquartered in Brooklyn, New York, the company was developed to offer restaurants control over their digital storefronts.

The platform's business model is centered on providing a comprehensive solution for digital commerce and guest engagement. It features a powerful content management system (CMS) for real-time updates, AI-driven cross-selling algorithms to increase order value, and robust data analytics for insights into guest behavior and channel performance. Koala serves restaurant brands looking to enhance their online presence and streamline operations. The company makes money through its platform, which integrates with existing technology stacks, such as Olo, to provide a seamless experience. Orders processed through Koala have shown a 10% higher conversion rate and an 8-20% increase in average order value compared to standard white-label solutions. In February 2023, Koala was acquired by Chowly, a restaurant technology company that integrates third-party online ordering platforms with restaurant point-of-sale (POS) systems.

Keywords: guest experience platform, digital ordering, restaurant technology, web ordering, app ordering, kiosk ordering, restaurant CMS, AI cross-sell, restaurant analytics, Olo Platinum Partner, Chowly, online order conversion, average order value, customer engagement, food tech, SaaS, application creation platform, contactless ordering, tipping options