
Caantin
Transform messy data into insights with Caantin AI.
Date | Investors | Amount | Round |
---|---|---|---|
- | investor investor | €0.0 | round |
investor investor investor investor | €0.0 | round | |
* | N/A | $4.0m | Seed |
Total Funding | 000k |
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Caantin is a Zambian artificial intelligence startup that provides a voice AI platform engineered to automate high-volume call center operations for financial institutions. The company has undergone significant evolution, pivoting multiple times to find product-market fit. Initially founded in 2021 by Njavwa Mutambo, Emilie Blauwhoff, and Andrew Kibe as TopUp Mama, the business focused on simplifying procurement and providing supplies for restaurants in Kenya and Nigeria. After rebranding to Caantin in 2023 and a brief venture into AI-driven data analytics, the company relaunched in early 2025 with its current focus on AI communications.
The company's core offering is an AI-powered contact center solution that deploys voice agents to handle tasks such as loan collections, customer support, and sales processes at a large scale. This service is designed for voice-first emerging markets like Africa and Latin America, where phone calls remain a critical channel for customer engagement. The AI agents are capable of operating 24/7 and can communicate in multiple major African languages and dialects, including Swahili, Igbo, Hausa, and Yoruba, giving them a distinct advantage over global competitors. The platform can handle over a million calls per day and integrates with existing enterprise systems like CRM and ERP, as well as regional payment providers such as Paystack and Flutterwave.
Caantin primarily serves banks, fintechs, insurers, and internet service providers. Notable clients include Fairmoney, Carbon, and Cowrywise. The business model is usage-based, charging clients on a per-second or per-minute basis for calls handled by the AI agents. While this rate can be significantly higher than standard telecom charges, the company posits that the overall cost is much lower for clients when factoring in the reduced overhead of salaries, office space, and management associated with traditional human-staffed call centers. The company is led by CEO and co-founder Njavwa Mutambo, a two-time founder with prior experience scaling a 140-person team and running a physical contact center. His experience with his previous venture, TopUp Mama, provided deep insights into B2B logistics and scaling infrastructure in Africa.
Keywords: AI voice agents, call center automation, automated customer support, financial services AI, fintech collections, voice AI Africa, Njavwa Mutambo, AI communications platform, BPO replacement, loan recovery automation, multilingual chatbot, enterprise AI, contact center as a service, AI for banks, usage-based AI, customer engagement AI, Zambian startup, Paystack integration, Flutterwave integration, voice-first markets