Kallfly

Kallfly operated as an on-demand virtual contact center marketplace, connecting businesses with experienced, home-based call center agents. The company was founded in 2014 by Kristoffer Vincent Loremia and Mark Anthony Lapuz and was headquartered in Wilmington, United States, with a corporate office in Cebu City, Philippines. Kallfly secured seed funding totaling approximately $44,700 through several rounds, including investments from SpinUp Venture, Blue Startups, and JFDI.Asia.

The firm's business model focused on providing businesses with flexible and affordable live agent support for various campaigns, whether seasonal or long-term. Clients could select from a pool of vetted call center professionals and were charged based on the number of service hours required, while agents were paid on an hourly basis. This structure offered an alternative to traditional BPO services. Initially catering to the Philippines, Kallfly had plans to expand its services to small and medium enterprises in markets such as Singapore, Australia, the USA, and the UK. The company's platform served the BPO/Outsource Services and Media and Information Services (B2B) industries. One of its notable achievements was winning the Asia Social Innovation Award in 2015. However, according to PitchBook data, the company is now listed as out of business as of February 2019.

Keywords: virtual call center, BPO marketplace, outsourced customer support, on-demand agents, contact center services, freelance call center, business process outsourcing, hourly agent support, live agent support, customer service outsourcing