Jacada

In 1990, long before the dot-com boom reshaped the technology landscape, Gideon Hollander founded a company in Israel called Client Server Technology. The mission was straightforward: help large companies get more value from their existing, often clunky, legacy systems. The company focused on simplifying and automating customer service operations, a niche that would prove to have incredible staying power. As the internet grew, the company adapted. In 1997, it launched its first Java-based product, which it branded "Jacada." This move was a signal of the future, and by 1999, the entire company was renamed Jacada Ltd. That same year, Jacada went public on the Nasdaq, a major milestone that provided capital and visibility. Over the next decade, Jacada continued to innovate, building tools like visual IVR and unified agent desktops to streamline the customer service experience. A pivotal moment arrived in 2021 when Jacada was acquired by Uniphore, a leader in Conversational Service Automation. The acquisition brought Jacada's low-code/no-code platform and decades of contact center expertise into Uniphore's portfolio. This combination aimed to empower businesses to create and manage automated customer interactions more easily, bridging the gap between complex AI capabilities and the business users who need to deploy them. The deal marked the next chapter for the company Gideon Hollander started, folding its long history into a larger vision for the future of automated customer experience.