Irisagent

IrisAgent is an AI-powered customer support automation platform designed to streamline and enhance customer service operations. The company leverages generative AI to automate up to 40% of customer service tickets and chats, providing instant answers and enabling faster response times. IrisAgent's solutions include an AI Copilot that assists agents in triaging and responding to tickets more efficiently, as well as a chatbot and AI answering and tagging engine that scans data repositories to resolve customer issues without human intervention. The platform also features AI Sentiment Analysis tools that offer deep insights into customer experiences, allowing businesses to proactively manage support tickets based on emotional and language cues. This helps in identifying negative sentiments early, preventing escalations, and improving overall customer satisfaction. IrisAgent primarily serves businesses looking to enhance their customer support operations, reduce ticket resolution times, and improve agent productivity. The company operates in the customer service automation market and generates revenue through subscription-based pricing models for its cloud-native solutions.

Keywords: AI-powered, customer support, automation, generative AI, ticket resolution, AI Copilot, chatbot, sentiment analysis, internal communications, cloud-native.