ipSCAPE Pay
Cloud Contact Centre software and business communication technology that increases employee productivity, builds customer loyalty and maximises sales revenue.
| Date | Investors | Amount | Round |
|---|---|---|---|
N/A | Late VC | ||
| Total Funding | 000k | ||
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Founded in 2005, ipSCAPE is an Australian company that pioneered the Contact Centre as a Service (CCaaS) industry, shifting the sector from a capital expense to an operating expense model. The firm provides a comprehensive, AI-powered cloud contact centre software platform designed to manage and personalize customer interactions across multiple channels, including voice, email, web chat, SMS, and WhatsApp. ipSCAPE serves a diverse client base across industries such as financial services, retail, healthcare, and government, offering tailored solutions like FinSCAPE and MediSCAPE. The company's revenue is generated through a subscription-based, software-as-a-service (SaaS) model, with pricing typically based on the number of users.
The core platform enables businesses to orchestrate omnichannel customer journeys using AI workflows, sophisticated dialers, and intelligent IVR systems. A key value-added product is PaySCAPE, which facilitates secure and compliant payment processing over the phone. This feature is critical for clients needing to adhere to the Payment Card Industry Data Security Standard (PCI DSS). PaySCAPE ensures sensitive credit card details are not stored in call recordings or the contact centre environment by masking keypad tones (DTMF) and tokenizing payment data. The system integrates with over 15 payment gateways, allowing for flexible merchant relationships.
Initially operating with a direct-to-market strategy, ipSCAPE has since shifted to a channel partner model to expand its reach, collaborating with CRM providers and Microsoft solution providers. The company, backed by investors like Telstra Ventures, has expanded internationally with offices in Europe and Asia, serving clients in 27 countries. The platform is built for scalability, allowing businesses to adjust for performance, add remote agents, and manage fluctuating customer demand effectively. All research and development, along with the support team, remains based in Sydney.
Keywords: ipSCAPE, PaySCAPE, CCaaS, contact centre software, omnichannel communication, cloud contact centre, PCI DSS compliance, secure payments, AI workflows, customer experience technology, agent productivity, voice solutions, intelligent IVR, call centre software, subscription model, Australian technology, SaaS, financial services communication, retail customer service, healthcare patient communication, remote agent support, payment tokenization, DTMF masking, customer journey orchestration