Intelligent Delivery (Hapiick)

Intelligent Delivery, operating under the brand name Hapiick, was established in 2014 in Ermua, Spain, to address challenges in the last-mile delivery and Click & Collect market. The company was co-founded by Haritz Elortza, who currently serves as the CEO. Hapiick targets the growing e-commerce sector by providing solutions to the high rate of missed delivery attempts, a significant issue for both logistics operators and online shoppers.

The firm's core business revolves around providing urban logistics services through a network of automated parcel terminals. This allows consumers to pick up their online purchases at a convenient, nearby location and time, rather than waiting for a home delivery. Hapiick's business model caters to a diverse client base, including retail, logistics companies, corporate and residential clients, and local shops. Revenue is generated through these comprehensive logistics solutions, with the company having raised approximately $2.53M in venture capital to date to support its growth.

Hapiick offers a range of physical products and software services to create a tailored Click & Collect solution. Their product line includes customizable automated lockers, which can be adapted for any space, and high-capacity robotic parcel terminals capable of managing a single parcel in under 10 seconds. They also provide specialized refrigerated lockers for food and grocery collection. The company develops its own software designed to integrate with any system, enabling personalized services and turnkey project management, from initial consultancy and design to implementation and after-sales support. With an international presence in over 20 countries and more than 4.7 million parcels delivered, Hapiick has established a significant footprint in the market.

Keywords: last-mile delivery, click & collect, smart lockers, logistics solutions, e-commerce logistics, parcel terminals, urban logistics, supply chain tech, automated delivery, retail logistics