Integra CCS
Designs, developments, and implementation of solutions for enterprise contact centers.
IntegraCCS, founded in 2010, operates in the customer service and communications market, providing an omni-channel platform that allows businesses to manage all customer interactions in one unified inbox. The platform features tools for creating workflows, forms, and reports without the need for coding, using a simple drag-and-drop interface. It also includes gamification elements to motivate and reward agents, as well as real-time communication capabilities through WebRTC (Web Real-Time Communication) technology. IntegraCCS serves a diverse range of clients, including those in the retail industry specializing in technological products and household appliances. The company generates revenue through subscription-based services and customized solutions for its clients. By offering a comprehensive solution that integrates various communication channels and operational tools, IntegraCCS aims to enhance customer satisfaction and streamline business operations.
Keywords: omni-channel, unified inbox, gamification, real-time communication, WebRTC, drag-and-drop, customer interactions, retail industry, subscription-based, workflow automation.