inline

Founded in 2015, inline is a Taiwanese software-as-a-service (SaaS) provider specializing in digital solutions for the restaurant industry. The company's platform helps restaurants manage tables, reservations, and in-person queues, and also supports online ordering and food delivery. The system is designed to streamline front-of-house operations by automating booking confirmations via text message and syncing data across multiple devices in real-time using a cloud-based system. This allows staff to manage bookings and view guest information and preferences from an iPad.

inline operates on a B2B model, serving a diverse clientele that ranges from global chains to boutique Michelin-starred kitchens. Its revenue is generated through its restaurant management system, which integrates with various partner platforms to increase online visibility and order flow for its clients. The company started in Taiwan and has since expanded its operations to Hong Kong, Singapore, Japan, Canada, the U.S., and Australia, serving over 7,000 restaurants.

The company's technology stack includes Google Cloud products like Kubernetes Engine to handle high volumes of simultaneous online reservations and Firebase for app development. In June 2022, inline secured a Series A funding round with participation from investors including Booking Holdings, OpenTable, Darwin Venture Management, and the National Development Fund of Taiwan.

Keywords: restaurant management, table management, reservation system, queue management, food-tech, online booking, restaurant operations, SaaS, guest database, online ordering