inFeedo

inFeedo operates an AI-powered employee experience platform designed to help companies improve workforce engagement and predict attrition. The firm was founded in 2013 by Tanmaya Jain and his college roommate Varun Puri, who were then students at Shiv Nadar University. The idea stemmed from Jain's experience with the hierarchical and bureaucratic nature of university life, which often stifled new ideas. Initially a platform for crowdsourcing ideas within companies, the business pivoted in 2017 to focus on its core product, an AI chatbot named Amber, after realizing the difficulty in maintaining regular employee contributions.

The company's primary offering, Amber, functions as a 'Chief Listening Officer' for client organizations. This conversational AI bot engages employees in personalized, one-on-one chats at critical points in their lifecycle, such as during onboarding or after performance reviews. By leveraging machine learning and natural language processing, Amber analyzes the sentiment behind employee responses to identify hidden gaps in culture, management effectiveness, and overall wellbeing. The platform generates real-time analytics and reports for HR leaders, flagging disengaged employees and predicting who is at risk of leaving. This continuous feedback model serves as an alternative to traditional annual employee engagement surveys. The service is recommended for companies with 200 or more employees due to its pricing and data analysis capabilities.

inFeedo operates on a subscription-based business model, charging clients a recurring fee for access to its SaaS platform, along with a one-time installation charge. The company targets enterprise clients, including multinational corporations and high-growth unicorns, spanning over 60 countries. Prominent customers include Samsung, TATA, Genpact, and Lenovo. The company has received significant financial backing from notable investors. After an initial angel round of approximately $150,000 in 2016, it went on to secure funding from Y Combinator in 2020 and a $12 million Series A round in 2022, co-led by Tiger Global Management and Jungle Ventures.

Keywords: employee experience, HR tech, conversational AI, attrition prediction, employee engagement, people analytics, sentiment analysis, AI chatbot, employee feedback, SaaS, talent retention, HR analytics, culture management, Y Combinator, Tiger Global, Jungle Ventures, employee lifecycle, workplace culture, workforce analytics, predictive analytics, employee well-being