Immediation

Immediation operates as an online dispute resolution platform, engineered to digitize and streamline legal conflicts outside of the traditional court system. The company was founded by Laura Keily, a barrister with two decades of experience in corporate law, who launched the platform in September 2019. Keily's motivation stemmed from her firsthand experience with the prohibitive costs and complexities of the legal process, which often made justice inaccessible. She conceived the idea of an online system that would replicate the hearing experience, aiming to make dispute resolution faster and more cost-effective.

The firm serves a diverse client base that includes courts, tribunals, government bodies, law firms, and alternative dispute resolution (ADR) professionals. Its business model is centered on providing a configurable, end-to-end case management platform that combines multiple processes into a single interface. Revenue is generated through subscriptions to its platform, with different tiers available for sole practitioners, teams, and large enterprises. The platform is also available as a white-label product, allowing clients to customize it with their own branding.

Immediation’s platform offers a suite of features designed for legal proceedings, including secure video conferencing with private breakout rooms, automated intake forms, and case management dashboards. It also facilitates document co-drafting, e-signing, financial management with invoicing capabilities, and panel management for selecting neutral parties. The technology was developed with input from over 100 professional mediators to ensure it meets the specific needs of legal disputes, unlike generic video conferencing tools. Key milestones for the company include securing major contracts with the Federal Court of Australia and various New Zealand government agencies, a partnership with Microsoft, and integration with the legal practice management software Clio. Despite raising approximately $19 million since 2017, the Australian entities of Immediation were placed in voluntary administration in October 2023.

Keywords: online dispute resolution, legal technology, case management platform, alternative dispute resolution, ADR, virtual courtroom, mediation software, legaltech, justice accessibility, digital hearings, Laura Keily, dispute resolution services, e-signing legal documents, panel management, automated legal workflows, law firm technology, government legal services, tribunal software, court technology, secure video conferencing for law