Ideta

Ideta, established in Paris, France in 2017, operates as a no-code, cloud-based platform for developing conversational AI. The company was co-founded by Yanis Kerdjana and Sarah Martineau, who serves as the CEO. Their journey began after meeting and subsequently winning numerous hackathons, which illuminated the exponentially growing need for conversational AI and automation tools like chatbots, callbots, and voicebots. This realization led to the creation of the Ideta platform, which went live in September 2018.

The firm provides a suite of tools enabling businesses to build and deploy AI-powered chatbots, voicebots, and callbots without requiring programming skills. Its core product is a drag-and-drop interface that allows users to design complex conversational flows. The platform is engineered for businesses of various sizes aiming to automate tasks such as customer support, lead generation, and internal workflows. Clients include prominent names like Carrefour and L'Oréal. Ideta's business model appears to be subscription-based, offering tiered plans that range from a free introductory level to custom enterprise solutions. Revenue is generated based on the volume of conversations and access to advanced features.

Ideta's platform is distinguished by its versatility and integration capabilities. It allows for deployment across multiple channels, including websites, Facebook Messenger, Slack, and WhatsApp. A key feature is its ability to connect with various third-party applications and internal tools like CRMs and databases, facilitating seamless workflow automation. The system supports advanced natural language understanding by integrating with popular NLP providers such as Dialogflow and Microsoft LUIS. Additional functionalities include analytics dashboards for performance tracking, a human handover capability for complex queries, and options for customizable branding. In September 2024, Ideta was acquired by Septeo, and it now operates as a subsidiary.

Keywords: conversational AI, no-code platform, chatbot builder, callbot, voicebot, customer engagement, workflow automation, AI-powered chatbots, lead generation, automated customer support, multi-channel communication, NLP integration, API integration, SaaS, business process automation, customer interaction, drag-and-drop interface, bot development, Paris startup, Septeo subsidiary