Hypertype

Hypertype.co is a technology startup that provides an artificial intelligence (AI) powered customer support tool. The company's primary offering is a software that enables customer support agents to become experts on a company's products from day one. This is achieved by drafting instant knowledge based on all data stored in a company's tools, saving significant time in the onboarding process of new hires.

Hypertype's AI tool is capable of handling multiple regions and markets with ease. For instance, if a company stores its answers in Swedish, Hypertype's AI can retrieve and rewrite it in the language that the customer uses, covering up to 95 languages without losing the context.

The company operates in the customer support market, serving businesses that require efficient and effective customer communication. Its clients range from fast-growing companies like Otovo in Norway to customer success teams at Mynt and sales teams at Ingrid.com and Carla.se.

Hypertype's business model is based on providing a competitive advantage to customer support teams, enabling them to work more efficiently and increase revenue. The company makes money by offering its AI tool on a subscription basis.

Hypertype places a strong emphasis on data privacy and security. The company ensures that client data stays within the company and is not shared with other companies or third parties. It uses data encryption at rest (AES-256) and in transit (TLS 1.2+), and has obtained the Google Security Assessment CASA Tier 2 certificate for sensitive data.

Keywords: Artificial Intelligence, Customer Support, Onboarding, Multilingual Support, Data Analysis, Business Efficiency, Revenue Growth, Data Privacy, Data Security, Subscription Model.