Hyper

Hyper

Automating non-emergency phone calls with voice AI for 911, 311, etc.

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Hyper is a San Francisco-based company, founded in 2023 by repeat Canadian entrepreneurs Ben Sanders (CEO) and Damian McCabe (CPO), that is addressing the critical issue of overwhelmed emergency response systems. The firm develops voice artificial intelligence specifically designed for public safety, aiming to automate non-emergency calls to 911 and 311 services. This allows highly trained dispatchers to focus their attention on urgent, life-threatening situations. The inspiration for the company stemmed from Sanders' childhood ambition to be a police officer and a realization of the immense pressure on 911 call centers after observing their operations.

The founders bring a wealth of relevant experience to the venture. Ben Sanders previously co-founded the fintech startup Clearco and Presto, an early developer of drive-thru voice AI platforms. Damian McCabe has a background in product leadership at major tech companies including Uber, Meta, and IBM, and also founded the product development firm Connected, which was later acquired. This combined expertise in scaling AI products and understanding complex infrastructure has been pivotal in Hyper's development.

Hyper's core product is an AI-powered voice assistant that screens and handles non-emergency calls, which constitute an estimated 60% of the total volume to 911 centers. The platform is designed to understand caller intent, ask relevant questions, gather details, and autonomously resolve up to 75% of these non-critical calls without human intervention. Key features include the ability to communicate in over 30 languages, operate 24/7, and instantly scale during peak call volumes to eliminate hold times. The AI is uniquely trained on actual 911 call recordings, enabling it to discern the context and urgency of a call, and to escalate to a human dispatcher with a warm transfer when a true emergency is detected. The system integrates with existing call handling systems and provides a real-time monitoring dashboard for analytics on call deflection rates and response times.

The company's business model is centered on providing its AI platform as a service to public safety clients, such as Public Safety Access Points (PSAPs) and Emergency Communications Centers. After emerging from stealth mode in July 2025 with $6.3 million in funding, Hyper is actively expanding its footprint across the United States. The funding round was led by Eniac Ventures and saw participation from numerous firms and angel investors from prominent tech companies like OpenAI and Cohere. The company is already deployed and operational 24/7 with its initial agency partners.

Keywords: voice AI, public safety technology, 911 automation, non-emergency call handling, emergency dispatch, government technology, PSAP solutions, emergency communications, call center AI, Ben Sanders, Damian McCabe, public infrastructure AI, real-time call triage, emergency response optimization, AI for 311, multilingual voice agent, dispatch automation, first responder technology, civic tech, emergency call screening

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